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Education Session

Session 202

Wednesday, September 17, 2025  ~  10:00 - 11:00 a.m. (CDT)

1.2 CNEs

Down the Rabbit Hole: Discovering the Secrets to Loyal Employees


Description

This workshop explores the essential elements that drive genuine employee loyalty—beyond surface-level satisfaction. Participants will examine the difference between satisfaction and loyalty, understand how different generations respond to management and feedback, and discover practical strategies to build trust, improve systems, and lead with empathy. Grounded in data and workplace psychology, the session provides actionable insights to help leaders and teams foster a workplace culture where employees feel valued and stay committed.


Target Audience

Supervisors, HR professionals, healthcare administrators, team leads, and organizational trainers seeking to improve employee retention, engagement, and workplace culture.


Speaker(s)


Beau Sorenson
COO, Visionbound, Provo, UT

                                                                               

Beau is the COO of Visionbound International and is an expert consultant and presenter. He has over 25 years of experience in the healthcare industry, with a focus on hospice and home care. He has been Administrator of Advantage In-Home Care and has served in many capacities at First Choice Home Health & Hospice, including Director of Operations, Administrator, CFO, and COO. He is also a current member of the advisory boards for Curantis Solutions, Enzo Health, and Ruby Health.
Beau is an expert in software systems and is one of the leading experts on Artificial Intelligence in home health and hospice. He is actively involved in the home care and hospice community, having served as Legislative Director and President for the Utah Association for Home Care and currently serving on the HHFMA Advisory Board, NAHC Advocacy Council, and HCTAC Education Committee.

Beau has presented breakout sessions and keynote addresses for trade associations and organizations nationwide on customer loyalty, employee loyalty, the use of AI in healthcare, improving outcomes, developing a strong culture, and change management. In addition, he has talked about using your EMR software more effectively and pulling data from your existing SQL database. Beau has also worked with individual organizations on process improvements and specific ways they can improve their organization.

Continuing Education

Kansas Home Care & Hospice Association is approved as a provider of CNE by the Kansas State Board of Nursing. This course offering is approved for 1.2 contact hours applicable for APRN, RN, or LPN relicensure. Kansas State Board of Nursing provider number: LT0287-0314. 


Other disciplines will need to apply independently – a certificate of attendance for 1.0 CE hours will be provided.

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