The Aide’s Role in Conflict Resolution

Association for Home & Hospice Care of NC
The Caring Connection
presents

Thursday, October 10, 2013
3:00 to 4:00 p.m. EST
2:00 to 3:00 p.m. CST

Description:  Conflict will always be present, both in workplace and in our personal lives. Conflict is not necessarily a bad thing as long as it is resolved appropriately. The outcome of a conflict very much depends on the participant’s conflict resolution skills. A positive outcome can lead to an increased understanding and better working relationship between the people involved. This workshop will assist the aide in understanding the five main conflict styles as well as recognizing and handling conflict. It will include tips on how to manage behaviors, apply problem-solving techniques and provide appropriate feedback. 

Speaker: Janice Helsper, RN
Jan has been in home care for over 20 years with an extensive background in medical review and performance improvement. She also has extensive compliance experience with both a fiscal intermediary and several large home care agencies in the southeastern U.S. More recently, Jan has spent 4 years as the Executive Director of a therapeutic riding center that provides hippotherapy and other equine assisted activities to children and adults with disabilities and long term illnesses. Jan is a graduate of the West Suffolk Hospital Nursing School in Suffolk, England and is a favorite speaker for AHHC workshops and teleconferences. 

KHCA Members:  $95
Non-Members:  $190

Convenience: Enjoy the convenience and cost-efficiency of a telephone workshop. There is no travel time involved and no limit to the number of attendees from your agency who may participate at your site through one phone line. All you need to participate is a speaker telephone and a room large enough for your staff. It is a controlled, radio-like environment where you will gather your staff, dial an 800 number, state your verbal password, and you’re connected. You will also be able to participate in a Q&A portion. The teleconference will take place from 3:00 to 4:00 p.m. EST., 2:00 to 3:00 p.m. CST.