The Kansas Home Care & Hospice Association is pleased to bring you this educational program through an agreement with the Association for Home & Hospice Care of North Carolina…
The Aide’s Role in Client Centered Care
Thursday, July 11, 2019
2:00 to 3:00 p.m. CDT *
*recording available for those unable to participate live.
Description: Client Centered Care focuses on the patient as an individual and takes into account the individual person’s likes, dislikes and what makes for a “good day” along with the tasks necessary to carry out the assigned plan of care. This teleconference will focus on how to see the patient as a unique individual in providing patient centered care.Presenter: Kathie Smith, RN, BSN
Why Participate? An investment in staff education is an investment in quality customer service for all types of agencies. For home health and hospice agencies, these hour-long webinars can be used to help meet the 12 hours per year educational requirements under the Medicare Conditions of Participation. For all providers, an educational investment in your staff pays off in quality care!
Super Customer Service begins with Super Staff Education!!
Convenience: Enjoy the convenience and cost-efficiency of a webinar – watch the speaker’s slide presentation on the internet while listening by telephone or through your computer’s microphone and speakers (VoIP). There is no limit to the number of attendees from your agency who may participate at your site using one phone line and a computer with internet access.
Confirmation: Prior to the webinar, a GoToWebinar link will be e-mailed to you. You will need to register through this link to attend the webinar. You will be sent a confirmation which will include a join link to access the webinar, a dial-in number and an access code to listen in via telephone. You will also be sent any pertinent handouts, if available, an evaluation and certificate.
Registration: The registration deadline is July 10, 2019. Registrations may not be shared between agencies – the agency’s registration covers the access of only one phone line/computer access to the webinar. Multiple site participation for your agency will require a separate registration fee for each connection.
KHCHA Members: $80 per webinar access
Non-Members: $160 per webinar access
Cancellations: Fees will be refunded only if written cancellation is received one week prior to the workshop and no refunds after the webinar link is sent to your agency. In the event of a written cancellation, KHCHA will retain, or charge, $25 of the initial registration fee, per registrant, to cover administrative overhead.