Kansas Home Care & Hospice Association

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The Aide’s Role in Customer Satisfaction

  • Thursday, January 08, 2015
  • 2:00 PM - 3:00 PM
  • Audio Teleconference

Registration


Fees include one dial-in connection. Additional fees will be charged if there are multiple dial-ins. Written requests for refunds received at least one week prior to the offering will receive a refund less a $25 processing fee. Fees are non-refundable after that date. No refund for no-shows.
Registration is closed

The Kansas Home Care Association is pleased to bring you this educational program through an agreement with the Association for Home & Hospice Care of North Carolina…


Association for Home & Hospice Care of NC
The Caring Connection presents

The Aide’s Role in 
Customer Satisfaction

Thursday, January 8, 2014
3:00 to 4:00 p.m. EST
2:00 to 3:00 p.m. CST

CD recording also available.

Description: Here’s the bottom line – clients/patients, whatever you call them in your agency, have a choice. They can choose your agency…or not. They can dismiss your services…or not. They can give your agency a “good grade”…or not. The can indicate their satisfaction to surveyors and/or payors…or not. And, there are studies that have examined the impact of “happiness” on a person’s physical and emotional well-being. Join me as we look at the many facets of customer satisfaction and your important role. Let’s make it a “Happy New Year” for our patients and ourselves.

Presenter:  Sherry Thomas, BSN, MPH has worked in home care for 33 years  - as a visiting nurse, supervisor, manager and director. She was instrumental in starting both a large in-home aide waiver program in NC and a large, hospital based home health agency.  Over the years she has taught numerous education classes for home care staff. She is currently the Senior Executive Vice President for the Association for Home & Hospice Care of NC where she advises agencies in NC and SC on policies and regulations and oversees provider education. Sherry was a Johnston Nursing Scholar at the University of NC at Chapel Hill, was inducted into Sigma Theta Tau, the Honor Society of Nursing, and has received several industry awards over the years. Most importantly, she loves home care patients and the staff who care for them!

KHCA Members:  $95 per live line or per CD
Non-Members:  $190 per live line or per CD

Convenience: Enjoy the convenience and cost-efficiency of a telephone workshop. There is no travel time involved and no limit to the number of attendees from your agency who may participate at your site through one phone line. All you need to participate is a speaker telephone and a room large enough for your staff. It is a controlled, radio-like environment where you will gather your staff, dial an 800 number, state your verbal password, and you’re connected. You will also be able to participate in a Q&A portion. The teleconference will take place from 3:00 to 4:00 p.m. EST., 2:00 to 3:00 p.m. CST.

CD recordings are available for purchase.  Please allow 2 weeks following the live presentation to receive the CD by mail.


Phone: (785) 478-3640 | Email:  khca@kshomecare.org
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